Patient Privacy

Southpointe Dental is committed to protecting the privacy of our patients’ personal information and utilizing all personal information in a responsible and professional manner. This document summarizes some of the personal information that we collect, use and disclose. In addition to the circumstances described in this form, we also collect, use and disclose personal information when permitted or required by law.

We collect information from our patients such as names, home or mailing addresses, home, cell and work phone numbers and email addresses.

Contact Information is collected and used for the following purposes: To open and update patient files. To invoice patients for dental services, to process credit card payments, or to collect unpaid accounts. To process claims for payment or reimbursement from third-party health benefit providers and insurance companies. To send reminders for upcoming appointments or for recare reminders. To send patients informational material about their dental care.

Contact Information is disclosed to third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all part or part of the cost of dental treatment, or has asked us to submit a claim on the patient’s behalf.

Financial information may be collected in order to make arrangements for the payment of dental services.

We collect information from our patients about their health history, their family health history, physical condition and dental treatments. (Also known as “Medical Information”), patients Medical Information is collected and used for the purpose of diagnosing dental conditions and providing dental treatment.

Patients Medical Information is disclosed: To third party health benefits and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on their behalf. To other dentists and dental specialists, where we are seeking a second opinion and the patient has consented to us obtaining the second opinion and the patient has consented to us obtaining the second opinion or treatment. To other health care professionals such as physicians if the patient, with their consent, has been referred by us to the other health care professional for a second opinion or treatment. If we are ever considering selling all or part of the dental practice, qualified potential purchasers may be granted access as part of the due diligence process to patient information in order to verify information important to the potential sale. If this occurs, we will take steps to ensure that the prospective purchaser safeguards all personal information.

Dentists are regulated by the Alberta Dental Association & College which may inspect our records and interview our staff as part of its regulatory activities in the public interest.